Question 1

What is NOVI?

Accepted Answer

NOVI is a WhatsApp marketing and automation platform built on the official WhatsApp Business API. It helps businesses send bulk broadcast campaigns, build AI-powered chatbots, automate customer conversations, score leads, and manage multi-agent team inboxes for customer support and sales.

Question 2

How does NOVI compare to WATI?

Accepted Answer

NOVI offers competitive subscription pricing, AI-powered chatbot flows, unlimited broadcasts, lead scoring, and campaign analytics. Unlike WATI, NOVI provides a more affordable entry point while offering advanced AI capabilities and comprehensive WhatsApp marketing automation features.

Question 3

Can I send bulk WhatsApp messages with NOVI?

Accepted Answer

Yes, NOVI allows you to send bulk WhatsApp messages legally through the official WhatsApp Business API. You can broadcast to thousands of contacts with personalization, scheduling, and real-time analytics to track delivery, read rates, and engagement.

Question 4

Does NOVI offer AI chatbots?

Accepted Answer

Yes, NOVI includes an AI-powered chatbot builder that lets you create conversational flows without coding. The AI chatbots can handle customer queries 24/7, qualify leads, book appointments, and automate customer support with intelligent responses.

Question 5

What industries can use NOVI?

Accepted Answer

NOVI serves businesses across all industries including e-commerce, real estate, healthcare, education, restaurants, financial services, retail, logistics, and more. Any business that communicates with customers via WhatsApp can benefit from the platform's marketing, automation, and support features.

Question 6

How much does NOVI cost?

Accepted Answer

NOVI offers flexible monthly and yearly subscription plans to suit businesses of all sizes, from startups to enterprises. You pay the subscription fee plus WhatsApp conversation charges as per Meta's pricing.

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